By Jenny Clarke, Associate

Earlier this month, Rhian Parry, Founder and Managing Director of Workplace Worksafe shared her inspiring insights with DigiKind’s Director and Co-Founder, Kathy Kyle Bonomini at our My Royal Borough Breakfast Briefing.

Workplace Worksafe is a major supplier of industrial workplace health and safety equipment across the UK and Europe. Starting with just a laptop and a fax machine 17 years ago, after being told she’d never work again, Rhian built her business up to the multi million pound company it is today.  Solving problems for clients along the way also led to her setting up complimentary, and equally successful businesses.

An impressive business leader with a focus on supporting workers from parts of society who struggle to gain meaningful employment, Rhian has been awarded the Wales Womenspire Award and the Silent Hero Award, as well as being heralded as one of the UKs 100 most inspirational female entrepreneurs in 2021.

I watched the playback of the Breakfast Briefing and caught up with Rhian’s personal approach to excellent customer service, and how to really find out what customers need from you.

These are Rhian’s top five points on how to get customer service right:

1.     Ask the right questions – and talk face to face where possible

2.     Find out what you can do to make your customer’s life easier

3.     Never assume anything

4.     Be honest, even if it’s bad news

5.     Provide a plan B if plan A is not working

I loved hearing Rhian talk passionately about how sustainability is intrinsic in how she runs her business, how she has managed in the face of adversity, and how diversifying is important for small businesses.

This is what our attendees had to say about Rhian’s talk:

“The speaker was beyond amazing! Having been told she would be unable to work for the rest of her life 17 years ago, she has built a multimillion pound business through inventiveness, going the extra mile for customers and providing work and opportunities in a more deprived area of the country in a skilled and fun environment.”

“Thank you Kathy for another amazing speaker!”

Watch the breakfast briefing here, and learn more about Workplace Worksafe here.

On 23rd February at 10am we are excited to be welcoming the award winning Dr Rosie to our breakfast briefings. Dr Rosie set up the Innovation in Mental Health Project CIC (IMHP) after becoming frustrated that her impact as a psychologist was limited to the number of patients she could see in a day (not many!). Join us to learn about how Dr Rosie manages IMHP’s three central projects and the new podcast and online resources she’s developing. You can sign up here to join us for her talk.

Learn more about our highly regarded bespoke training sessions here.